Requesting an appointment
You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Urgent appointments
If you require an urgent appointment, please call the practice on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758 from 8am.
Routine Appointments
Nurse or healthcare assistant appointments
You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Podiatry (feet) appointments
You can also:
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with. Provide as much detail as possible about your condition.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Extended access
In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments.
If you need access to an evening or weekend non-urgent appointment, please call the practice on:
Netherton Health Centre01384 239657
Hazel Road
01384 259758
and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.
In the Dudley and Netherton area, the following practices are working in partnership to provide additional GP appointments:
- St James Medical Practice (Dr Jalota)
- Eve Hill Medical Practice
- Steppingstones Medical Practice
- Cross Street Health Centre/Limestone Surgery
- Bean Road Surgery
- Keelinge House Surgery
- Links Medical Practice
- Netherton Health Centre
- Dudley Wood Surgery
- Brierley Hill Health & Social Care Centre -Dudley Integrated Health and Care Access Hub
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery before 11am.
You may also be visited at home by a community nurse if you are referred by your GP, by a health visitor if you have recently had a baby or if you are newly registered with the surgery and have a child under five years.