Urgent appointments
If you require an urgent appointment, please call the practice on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758 from 8am.
Routine appointments
You can request an appointment with a Doctor or other healthcare professional online (Monday to Friday).
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758
- visit the surgery and speak with a receptionist
We book appointments for the same day and also offer pre-bookable appointments where available.
If you prefer to be seen by a particular doctor, you may be asked to call back on another day.
Appointments with a Nurse or healthcare Assistant
You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758
- visit the surgery in person.
You can see the nurse or healthcare assistant for a number of different problems including immunisations, travel vaccinations, wound care and dressings, cervical smears, contraception, blood pressure checks and weight monitoring.
If you are unsure if your problem can be dealt with by a nurse or healthcare assistant, please check with a receptionist who will be able to advise you further.
What your pharmacy can help with
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
Pharmacy First Services
Pharmacy service
There are pharmacies within Dudley that offer the minor ailment service, this is free advice by a specially trained pharmacist in an extensive range of minor conditions.
It also offers patients that do not pay for their prescriptions, where clinically appropriate, over the counter medication free of charge.
There is no need to book an appointment with your pharmacy to access this service. Within Dudley the Minor Ailment Scheme is available to anyone registered with a Dudley GP.
The pharmacies close to the practice are:
- Murrays – St. James’ Medical Centre, Malthouse Drive, Dudley, DY1 2BY
- Priory – 97 Priory Road, Dudey, DY1 4EH
- Knights Arcade Pharmacy – 4 The Arcade, Upper Gornal, DY3 2DA. They can be contacted on 01902 883018
- Jhoots – 100a Milking Bank, Dudley, DY1 2TY
- Murrays – Cross Street Health Centre, Dudley, DY1 1RN
- Holly Hall – 178 Stourbridge Road, Holly Hall, Dudley, DY1 2ER
- Midcounties Co-Op – 100 Maple Green, Dudley, DY1 3QZ
- Midcounties Co-Op – 18 Abbey Road, Gornal Wood, Dudley, DY3 2PG
- Milan Chemist – Halesowen Road, Netherton, DY2 9PU, 01384 254171
- Dudley wood Pharmacy – Bush Road, Dudley wood, DY2 0BH, 01384 412600
- Tesco Pharmacy – Cradley Heath, B64 5DF, 0121 519 7333
You can also find more information by visiting Pharmacy First Minor Ailments Scheme – Community Pharmacy Dudley.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Netherton Health Centre 01384 239657 or Hazel Road 01384 259758 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Extended access
In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments.
If you need access to an evening or weekend non-urgent appointment, please call the practice on:
Netherton Health Centre01384 239657
Hazel Road
01384 259758
and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.
In the Dudley and Netherton area, the following practices are working in partnership to provide additional GP appointments:
- St James Medical Practice (Dr Jalota)
- Eve Hill Medical Practice
- Steppingstones Medical Practice
- Cross Street Health Centre/Limestone Surgery
- Bean Road Surgery
- Keelinge House Surgery
- Links Medical Practice
- Netherton Health Centre
- Dudley Wood Surgery
- Brierley Hill Health & Social Care Centre -Dudley Integrated Health and Care Access Hub
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery before 11am.
You may also be visited at home by a community nurse if you are referred by your GP, by a health visitor if you have recently had a baby or if you are newly registered with the surgery and have a child under five years.