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New POD telephone number

Accessible Information

 “Please tell us if you need information in a different format or communication support.”

Sometimes it can be hard to understand what healthcare staff are saying. If you want any help to understand what we say to your, or write to you please just ask.

We can communicate with you in the way that you find easiest - by letter, by text-messaging, by telephone. We can often send you mobile phoneinformation in your chosen language or in Braille.

We will:

- ASK how you want us to communicate with you

-RECORD your communication preferences in your notes

- FLAG any specific needs on your notes so that staff know what you want

- SHARE your preferences with other health teams (with your permision)

- ACT in accordance with your wishes.

Please contact the practice manager on 01384 239657 if you want any help in this way.

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